Acton opticians Specsavers has been awarded ‘Best Customer Service on the High Street’ by judges from Acton Business Improvement District (BID).
Following a series of mystery shops across businesses in Acton, the BID judges decided Specsavers delivered the best in class for customer service.
Sneha Pancholi, director and dispensing optician supervisor at Specsavers Acton, said: “We’re absolutely thrilled with this Award. It means so much to each of us. We strive daily to ensure that customers’ expectations are met, both from a clinical and customer journey perspective.”
Ms Pancholi added: “Being recognised for our commitment and dedication from Acton BID has really motivated the team to excel in all areas of the business.’
Mike Plante, Specsavers head of customer operations UK & Ireland, added: “So great to have this external validation of the brilliant service you provide to your customers.”
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